Report
Identify your organization, site contact, affected system and the operational impact. An outage or safety concern should be described clearly.
Request service with the details needed to act.
Call Terapixels or send the service request form below for help with a supported security, cabling, network or IT system. Describe the affected site and business impact so the issue can be directed to the right team.
ONLINE SERVICE REQUEST
Send the details to our support team.
Online requests go directly to the Terapixels support team and are reviewed during business hours. We will contact you to confirm next steps.
Outage or safety concern? Call (855) 203-6339 now instead of using the form.
Please do not send passwords, alarm codes or access credentials. See our privacy policy.
EXISTING CUSTOMER SUPPORT
Request service
Fields marked * are required.
BEFORE YOU CALL
Capture the symptoms and site conditions.
Note the facility address, affected system, when the issue began, error messages, number of users or doors affected, and any change that preceded the problem. Photos or equipment identifiers can help the support team prepare. Do not share passwords or sensitive access details through unapproved channels.
Diagnose
Review the available system history, access, logs and dependencies. The next step may be remote troubleshooting, vendor coordination or an onsite visit.
Close out
Record the work performed, tests, remaining exceptions and owner of any follow-up. Service scope and response depend on the applicable agreement and situation.
NEW PROJECT OR ASSESSMENT
Planning a larger change?
For design, modernization or expansion, start with a facility assessment and project scope.
Contact Terapixels ↗